Delivery & Shipping Policy
Information about delivery times, methods, and activation for physical products and digital eSIM services.
Company: DAPITA LTD (Company Number: 16634395)
Contact: support@dapita.travel | +442045770719
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
1. Digital Products (eSIM)
Delivery Method
eSIM profiles are delivered digitally and instantly via:
- On-screen display: QR code and activation instructions shown immediately after successful payment
- Email delivery: Sent to your registered email address with installation guide
- Account access: Available in your Dapita account dashboard under "My Orders"
Delivery Time
| Service | Delivery Time | Cost |
|---|---|---|
| eSIM Digital Delivery | Instant (up to 15 minutes in rare cases) | Free |
Note: In rare cases, delivery may take up to 15 minutes due to provider processing. If you don't receive your eSIM within 15 minutes, contact support immediately.
Installation & Activation
- Installation: Scan QR code or manually enter activation details in your device settings
- Activation: eSIM activates automatically upon first connection in a supported country
- Used status: An eSIM is considered "used" once installed on any device, regardless of data usage
- Compatibility: Requires unlocked, eSIM-compatible device
Coverage & Support
- Coverage depends on chosen plan - verify supported countries before purchase
- Customer support response time: 24-48 business hours
- Keep your primary SIM for calls/SMS; use eSIM for data only
- Do not delete eSIM profile unless instructed by support
Return Policy for eSIM
See our Return & Refund Policy for full details. Brief summary:
- Returns accepted within 30 days for uninstalled/unused eSIM only
- Once installed on device, eSIM cannot be returned (considered used)
- To request return: Access your account dashboard and select "Request Return" for the order, or email support@dapita.travel
2. Physical Products (If Applicable)
Shipping Methods
For physical products, we offer various shipping methods depending on your location. Shipping costs and delivery times are calculated at checkout based on:
- Destination country
- Order weight and dimensions
- Selected shipping method
Processing Time
- Orders placed before 2:00 PM GMT on business days ship same day
- Orders placed after 2:00 PM GMT ship next business day
- Weekend orders ship on Monday
Tracking
- Tracking number provided via email once shipped
- Track orders in your account dashboard under "My Orders"
- Allow 24 hours for tracking information to update
Important: Delivery times are estimates and may vary due to customs processing, holidays, or courier delays. We are not responsible for delays caused by customs or local postal services.
International Shipping Notes
- Customs & Duties: International customers are responsible for import duties, taxes, and customs fees
- Address Accuracy: Ensure shipping address is complete and accurate - we cannot reship orders to incorrect addresses
- Restricted Countries: We do not ship to sanctioned countries or regions with delivery restrictions
Return Policy for Physical Products
See our Return & Refund Policy for full details. Brief summary:
- Returns accepted within 30 days of delivery for unused items in original packaging
- To request return: Access your account dashboard and select "Request Return" for the order, or email support@dapita.travel
- Return shipping costs paid by customer unless item is defective
3. Payment Security
- All payments processed securely via Stripe with SSL encryption
- We do not store credit card information
- PCI DSS compliant payment processing
4. Customer Support
For delivery issues, questions, or return requests:
- Email: support@dapita.travel
- Phone: +442045770719
- Response time: 24-48 business hours
- Business hours: Monday-Friday, 9:00 AM - 5:00 PM GMT
5. Policy Updates
This delivery policy may be updated to reflect operational changes or legal requirements.
Last updated: | Version 1.0